Return Policy
Please read below for for full details regarding our returns policy, Re:Do return option, and other FAQS for what qualifies for a return.
To begin your return, please visit our returns portal
As a small business, we have found our niche in curating small collections, with low quantities, and always providing staple and on trend pieces. In order for us to continue to roll out new collections, our return policy is for STORE CREDIT ONLY.
Purchases made online, on our app, and/or through our social media shops (such as Facebook and Instagram) are eligible for STORE CREDIT ONLY if returned within 14 days from the delivery date of your order.
After this timeframe, your item would NOT be eligible for return.
Items purchased at a discount of 30% or more and items in a SALE category are FINAL SALE.
The following items are FINAL SALE: swimwear, accessories, and hats. ITEMS MARKED FINAL SALE ON THE PACKING SLIP WILL NOT BE ACCEPTED FOR RETURN. All Birthday sale, Warehouse sale, and items in the $10-$35 collections are FINAL SALE. No exchanges or exceptions will be made.
If you return a final sale item, there will be a 20% restocking fee deducted from your store credit. Due to hygiene reasons swimwear and hats will not be accepted.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. If items are returned in any of the outlined conditions the customer will be notified via email and if items are to be returned the customer is responsible for shipping costs.
ABOUT RE:DO
Checkout with the $1.98 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. This is only compatible with our website at this time.
Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
RETURN INSTRUCTIONS
You must complete the return form found in our Returns Portal before mailing back your items.
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and include in a mailer. Please do NOT ship back in an oversized boxed if it is not necessary.
Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.
ISSUING STORE CREDIT/GIFT CARDS
Once we receive your return, please allow 2-3 business days for us to process your return. Once processed, your store credit will be emailed to you.
If purchased on the app, the credit will go back to your App account!
*Please note that eGift Cards are only valid on the website so if trying to use on the app you will receive an "invalid code" message. This does NOT mean your gift card has expired.
DAMAGED ITEMS
Damaged items must be reported within two days of the receipt of your order. Please email us at info@shopworthcollective.com and forward photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
If you have any questions, please contact us at info@shopworthcollective.com